Privacy Policy

Introduction

This Privacy Policy explains how JRR Boilers collects, uses and protects personal information when you use our website, request a quote, contact us, place an order or book heating, plumbing, electrical, heat pump or landlord services.

1. Who we are

JRR Boilers / JRR Jurek Gas provides heating, plumbing and electrical services across Glasgow and surrounding areas.

For privacy questions, please contact us through the website contact form or by phone.

• Address: 6 Lavender Dr, Newton Mearns, Glasgow G77 6AF
• Phone: 07933 594255
• Website: https://jrrboilers.co.uk

2. Information we collect

We may collect the following information when you use our website or services:

• Name, phone number, email address and contact preferences.
• Property address, postcode, access notes and service area information.
• Answers submitted through our boiler quote form, including home type, current system, fuel type, flue details, hot-water needs, shower/bathroom details, controls, installation preferences and any photos or notes you provide.
• Order, checkout, payment status and booking details.
• Messages sent through forms, WhatsApp, email, phone or other contact routes.
• Technical website information such as IP address, browser type, device type, pages visited and cookies where enabled.

3. How we use your information

We use your information to:

• Provide quotes, recommendations and service information.
• Respond to enquiries and contact requests.
• Process bookings, orders, deposits and payments.
• Arrange engineer visits, installation, service, repair or landlord work.
• Send order confirmations, service updates and important customer communications.
• Improve our website, quote journey, products and customer experience.
• Meet legal, tax, accounting, safety and regulatory obligations.

4. Payments and finance

Online payments are processed through our online checkout and third-party payment providers such as Stripe, Klarna or other available gateways. We do not store your full card details on our website. Payment providers process your payment information under their own privacy policies and security standards.

If you apply for finance or pay-later options, the finance or payment provider may carry out eligibility, identity, affordability or credit checks. Their own terms and privacy policy will apply.

5. Legal basis for using your data

Depending on the situation, we process personal information because:

• It is needed to provide a quote, booking, order or service you requested.
• We have a legitimate business interest in responding to enquiries, managing customers and improving our services.
• We need to comply with legal, tax, accounting, safety or regulatory obligations.
• You have given consent, for example for certain cookies or optional marketing communications where applicable.

6. Sharing your information

We do not sell your personal information. We only share information where necessary. This may include:

• Engineers, contractors or team members involved in providing the service.
• Payment and finance providers.
• Website, hosting, email, CRM, analytics or security service providers.
• Product suppliers or manufacturers where needed for warranty, parts or installation support.
• Professional advisers, insurers, accountants or legal advisers.
• Authorities or regulators where required by law.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, support checkout, improve performance and understand how visitors use the website. Some cookies are essential for the website and checkout to work. Others may be used for analytics or marketing where enabled.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website or checkout work.

8. How long we keep information

We keep information only for as long as reasonably needed for the purpose it was collected. Quote and enquiry data may be kept so we can follow up, provide service history and improve customer support. Order, invoice, warranty and accounting records may be kept for longer where required by law, tax rules, insurance or business records.

9. How we protect your information

We use reasonable technical and organisational measures to protect personal information. This includes secure website practices, restricted access and trusted service providers. No website or email system can be guaranteed completely secure, so please avoid sending sensitive information unless needed for the service.

10. Your rights

To make a request, contact us through the website or by phone. We may need to verify your identity before responding.

Under UK data protection law, you may have the right to:

• Ask for a copy of personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete information where we no longer need it.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled.

11. Links to other websites

Our website may link to third-party websites, payment providers, finance providers, manufacturers or social media pages. We are not responsible for the privacy practices of those websites. Please read their privacy policies before submitting information to them.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.